Returns & Refunds

Information about your rights

Currency

All transactions on BigTronco.com are made in $ USD.

Your payment provider (your bank, PayPal, etc) will convert this amount to your local currency (eg: €EURO, GBP, etc) at the time of the transaction, this calculation will appear on your (bank) statement. 

If you receive a refund on your transaction, your payment provider will also convert this amount from $USD to your local currency. 

Please note that due to daily currency fluctuations, the refund amount may be different from the original purchase amount.

on  March  31 2021 

What if I change my mind?

You are entitled to return any unused items within 14 days after delivery for exchange or refund by BIGTRONCO.COM. The following limitations apply:

The goods must be absolutely new and unused and have to be in their original and undamaged packaging.
We are not able to refund returned intimate toys such as dildos, once removed from the plastic packaging. This is for hygienic purposes.
Further exempt from our return policy are goods which are specially produced in accordance with customer specifications (made to measure).
In the event of a product exchange (new goods for returned goods), the customer is responsible for transportation costs. Only when the product is defective or broken BIGTRONCO.COM will cover transport costs. 
When BIGTRONCO.COM cannot deliver an out-of-inventory product within 20 days, the customer can cancel the order if an alternate delivery date has not been arranged.

When products are returned within the cooling down period of 14 days, BIGTRONCO.COM will refund the customer within 14 days (usually quicker). When your bank account details are required for a refund, the 14 day restitution period starts once your details have been received in full.

on  March  31 2021 

What is your policy on Returns and Refunds?

BIGTRONCO.COM wants you to be satisfied with your purchase.

Under CA USA  consumer law you have the right to cancel and return purchases made outside shops (online, by phone or mail order) within 14 days.

Goods cannot be returned without an RMA (Return Merchandise Authorization).

Please contact us at INFO@BIGTRONCO.COM to request your RMA and for further information.

on  March  31 2021 

What Guarantee do you offer

Under CA USA  rules, a trader must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised. Goods cannot be returned without an RMA (Return Merchandise Authorization).

Please contact us at INFO@BIGTRONCO.COM to request your RMA and for further information.

on  March  31 2021